Shipping policy

Last updated: October 3, 2026

This Shipping Policy explains how Apep Biolabs processes and ships orders placed through our website.

1. Shipping Availability

Apep Biolabs ships only to destinations and addresses made available through our checkout system.

We reserve the right to decline, cancel, or restrict shipment to any destination when required by applicable law, carrier restrictions, payment-provider requirements, product restrictions, or other legitimate business considerations.

2. Order Processing

Orders are processed on business days.

Processing time may vary depending on:

Order volume.
Product availability.
Payment verification.
Shipping destination.
Carrier availability.
Holidays or other circumstances outside our reasonable control.

An order is not considered shipped until it has been transferred to the carrier and tracking information has been generated or otherwise provided.

3. Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before an order is submitted.

Shipping rates may vary based on destination, package size, weight, carrier, service level, and promotional offers.

Any free-shipping offer is subject to the terms displayed at the time the order is placed.

4. Delivery Estimates

Any shipping or delivery date displayed during checkout or provided after purchase is an estimate and is not guaranteed unless expressly stated otherwise.

Carrier delays may occur because of:

Weather.
Holidays.
Transportation disruptions.
Incorrect or incomplete addresses.
Carrier network delays.
Regulatory or inspection issues.
Events outside the reasonable control of Apep Biolabs.

Apep Biolabs is not responsible for delays caused solely by a shipping carrier, although we will assist customers with legitimate shipment issues when reasonably possible.

5. Tracking Information

When tracking is available, customers will generally receive tracking information using the contact information provided with the order.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting an order.

If you notice an address error before shipment, contact:

info@apepbiolabs.com

We will attempt to correct the address when possible, but changes cannot be guaranteed after an order has entered fulfillment.

Apep Biolabs is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer, except where required by law.

Additional shipping charges may apply if an order must be reshipped because of customer-provided address errors.

7. Product Handling After Delivery

Certain research materials may have specific storage or handling requirements.

Customers are responsible for reviewing the product information and any applicable batch documentation and for placing delivered materials into appropriate storage promptly after receipt.

Storage instructions provided by Apep Biolabs relate to preservation and handling of research materials and do not indicate suitability for human or veterinary use.

8. Temperature and Transit Conditions

Unless expressly stated otherwise for a particular shipment, Apep Biolabs does not guarantee that a package will remain within a specific temperature range for the entire period it is in a carrier’s possession.

Customers should inspect packages promptly upon delivery and follow the storage instructions associated with the applicable research material.

If a shipment arrives visibly damaged or there is reason to believe the product was materially compromised during transit, contact us promptly in accordance with our Refund Policy.

9. Damaged Shipments

If a package arrives damaged, photograph:

The exterior shipping package.
Any visible damage.
The internal packaging.
The affected product.
The product label and batch or lot information, when applicable.

Contact info@apepbiolabs.com within 7 calendar days of confirmed delivery.

Please retain the product and original packaging while the claim is reviewed.

10. Lost Shipments

If tracking indicates that a shipment appears lost in transit, contact us at:

info@apepbiolabs.com

We may work with the carrier to investigate the shipment and determine an appropriate resolution.

Carrier investigations and claim processing times are outside the direct control of Apep Biolabs.

11. Packages Marked Delivered

If carrier tracking shows that a package was delivered but you cannot locate it:

Check the delivery location and surrounding area.
Verify the shipping address on your order.
Check with household members, neighbors, front desks, mailrooms, or other persons who may have accepted the package.
Contact the carrier when appropriate.
Contact Apep Biolabs if the package remains missing.

A delivery scan does not automatically determine the outcome of a claim. We may review carrier information and the circumstances of the shipment before determining an appropriate resolution.

12. Returned or Refused Packages

If a shipment is returned to Apep Biolabs because of:

An incorrect or incomplete address.
Failure to accept delivery.
Failure to retrieve the shipment.
Refusal of delivery.
Other customer-related delivery issues.

additional shipping charges may apply before the order is reshipped.

Any refund or replacement will be handled in accordance with our Refund Policy and applicable law.

13. Order Restrictions

Apep Biolabs may refuse or cancel an order before shipment if we reasonably believe fulfillment would violate:

Applicable law or regulation.
Carrier restrictions.
Our Terms of Service.
Our Research Use Policy.
Payment-provider requirements.
Other applicable business or compliance requirements.

Any eligible payment refund resulting from a canceled order will be processed according to our Refund Policy.

14. Research-Use Status

Shipment of a product does not change its designated intended use.

Products identified as research-use materials remain intended solely for lawful laboratory, analytical, or research purposes and are not intended for human or veterinary administration or use.